Customer Service

Alone in my office,

I opened my computer and pressed a random key.

As always, my default screen, Google search, stared at me.

Can computer screens stare?

I searched, “dainty necklace.”

I found one I liked.

I approved it price, $28.

I clicked, “add to cart.”

The server added my selection.

No one said, “I like it” or “keep looking…”

Can servers grimace if a selection is not quite right?

I filled out my credit card information.

The website accepted the information that I provided. It must have liked it.

Can web sites like?

I clicked, “confirm.”

Instantaneously, an email notification popped up on my screen.


Now deliver.

I went out of town for 5 days.


Upon my return, three packages waited for me on my desk.

I opened the first package, ‘oh, those hair ties I bought…” the second, “Oh, that shirt in a larger size…” and then the third, “oh, the dainty necklace…”

Wrapped in a tiny box with a business card taped to its lid, the dainty necklace had arrived. I opened the box and found the dainty necklace hanging from a pretty piece of decorative paper. I could tell the paper had been perfectly cut to fit the box. Taped to the decorative paper was a note – a handwritten note from the dainty necklace’s maker, who had randomly entered my life via a Google search.


Her note, written in her red- ink cursive handwriting and beginning with my name, was a bonus gift with purchase. This woman had delivered to me, a stranger, a piece of her craft and a piece of her.

Herein lies the answer to my questioning our computers’ human capacities –

Human interaction doesn’t have to be lost in a computer transaction, but it’s up to us to infuse our computers’ inputs and outputs with professionalism, goodness and warmth.

The human job, customer service, is in our hands.

As Chantale Escobar wrote, “let your inner beauty ‘shine’ in all you do! ❤ “

Chantale Escobar, Accessory Designer